Terms and Conditions
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Welcome to Ingeri Tech Ltd. These Terms and Conditions govern your use of our website, ICT solutions, training programs, and related services. By accessing our platform, engaging our services, or using our products, you agree to be bound by these terms. We provide innovative technology solutions across East Africa and beyond, and we are committed to delivering excellence, security, and reliability. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must refrain from using our platform and services.
1. Definitions and Interpretation
In these Terms and Conditions, the following definitions apply: 'Ingeri Tech Ltd' refers to the company providing ICT solutions; 'User' refers to any individual or entity accessing our services; 'Services' encompass all offerings provided by Ingeri Tech Ltd, including but not limited to web development, cloud solutions, IT training, cybersecurity, mobile applications, and software solutions.
Any reference to the singular includes the plural and vice versa where the context requires, and headings are included for convenience only and do not affect interpretation.
2. Acceptance of Terms
By accessing our website, requesting a service, or opening an account, you confirm that you are legally capable of entering into a binding agreement and that you agree to these Terms and Conditions in full.
2.1. Agreement to Terms
Your continued use of the website or services signifies your acceptance of any updates, amendments, or policy changes that may be introduced from time to time.
2.2. Eligibility
You must be at least 18 years old or have the legal authority to enter into contracts on behalf of an organization. Where applicable, you represent that your use of the Services will comply with all laws and regulations in your jurisdiction.
2.3. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through the website, email, or other reasonable means, and your continued use after such notice will constitute acceptance.
Please review these terms periodically, as continued use after changes indicates your consent to the updated version.
3. Scope of Services
The Services we provide are designed to support digital transformation, operational efficiency, training needs, and technology adoption for businesses, institutions, and individuals.
3.1. Service Offerings
3.1.1. Web Development
We design, develop, and maintain websites and web applications tailored to client requirements, including user experience, accessibility, performance, and security considerations.
3.1.2. Cloud Solutions
We provide cloud infrastructure planning, migration support, deployment, and optimization services intended to improve scalability, resilience, and operational agility.
3.1.3. IT Training
We offer training programs covering software development, cybersecurity awareness, digital tools, system administration, and related professional skills.
3.1.4. Cybersecurity
Our cybersecurity services may include assessments, advisory support, configuration review, and implementation guidance meant to strengthen organizational security posture.
3.1.5. Mobile Applications
We develop mobile applications for Android, iOS, or cross-platform environments, with an emphasis on reliability, performance, and secure data handling.
3.1.6. Software Solutions
We create and support custom software platforms that address specific business processes, workflow needs, reporting requirements, and internal operations.
3.2. Service Limitations
Services are provided based on the information, access, and cooperation made available by the client. We cannot guarantee uninterrupted availability or outcomes that depend on external systems, third-party platforms, or client-side conditions.
| Aspect | Limitation | Customer Note |
|---|---|---|
| Availability | Services may be temporarily unavailable due to maintenance, network issues, or force majeure events. | Customers should plan around scheduled downtime where possible. |
| Performance | Deliverables depend on the accuracy and completeness of client-provided requirements and data. | Late or incomplete inputs may affect timelines and outcomes. |
| Support | Support is provided according to the agreed service package and response times. | Priority support may be subject to additional fees or a separate agreement. |
Our delivery model includes discovery, implementation, review, and support phases to keep projects transparent and aligned with client expectations.
- Discovery and requirement gathering form the foundation of every engagement.
- Implementation follows agreed milestones, deliverables, and acceptance criteria.
- Review and support ensure that issues are resolved promptly after delivery.
3.3. Third-Party Services
We may integrate or rely on third-party platforms, APIs, cloud providers, and content sources. While we strive to work with reputable providers, such services remain subject to the policies and operational conditions of their owners.
- Third-party tools may be used to support hosting, analytics, payment processing, communications, or storage.
- We are not responsible for outages or limitations caused by external service providers beyond our reasonable control.
- Customers are expected to review the relevant provider terms where such services are used.
4. User Accounts and Registration
To access certain features, users may be required to create an account. Accounts must be used responsibly and only for lawful purposes.
4.1. Account Creation
When creating an account, you agree to provide accurate, complete, and current information. We may reject or suspend registration where the information is inaccurate or misleading.
4.2. Account Security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. We recommend using strong passwords and enabling available security features.
4.3. Account Termination
We may suspend or terminate access where there is a breach of these Terms, misuse of the Services, fraudulent behavior, or a violation of applicable law.
5. Intellectual Property Rights
All content, design elements, branding, code, documentation, and materials provided through the Services remain the property of Ingeri Tech Ltd unless expressly stated otherwise.
5.1. Ownership of Content
Except for user-supplied information, all intellectual property rights in the Services, platform, and associated materials are owned by Ingeri Tech Ltd or its licensors.
5.2. User-Generated Content
Any content you upload, submit, or share through the platform remains your responsibility. By providing such content, you grant us the right to process, store, and use it as necessary to deliver the requested Services.
5.3. Copyright Infringement
5.3.1. Reporting Infringement
If you believe that content on our platform infringes your copyright, please notify us with sufficient detail so that we can review and take appropriate action.
5.3.2. DMCA Compliance
We will review valid notices and may remove or disable access to content that appears to violate copyright law, in accordance with applicable legal standards.
6. User Obligations and Prohibited Conduct
Users must use the Services lawfully, respectfully, and in a manner that does not disrupt the platform, harm others, or violate the rights of third parties.
6.1. Compliance with Laws
6.1.1. Applicable Laws
You agree to comply with all applicable local, national, and international laws, regulations, and policies while using our Services.
6.1.2. Export Control
You shall not use the Services in a manner that would violate export control laws or other restrictions applicable to technology, software, or data transfer.
6.2. Prohibited Activities
- Uploading unlawful, offensive, or deceptive content.
- Attempting to gain unauthorized access to systems or accounts.
- Interfering with the integrity, performance, or security of the platform.
- Using the Services for spam, fraud, or other harmful purposes.
6.3. Reporting Violations
If you become aware of any suspected misuse, security issue, or violation of these Terms, you should report it to us promptly so that appropriate steps can be taken.
7. Fees, Payments, and Billing
Fees for Services are set out in the applicable proposal, invoice, or agreement. Payment obligations remain binding unless otherwise agreed in writing.
7.1. Pricing and Payment Terms
All payments are due within the period stated in the invoice. We may suspend work or services where payment remains outstanding beyond the agreed deadline.
7.2. Billing Disputes
Any billing dispute must be raised within a reasonable period after the invoice is received. We will review disputes in good faith and seek to resolve them promptly.
7.3. Refund Policy
Refunds, if applicable, will be processed in accordance with the relevant service agreement and any statutory rights that may apply.
| Billing Item | Typical Arrangement | Notes |
|---|---|---|
| Project fees | Paid in milestones or a single upfront installment | Depends on the agreed project scope and contract. |
| Retainer support | Paid monthly or quarterly | Covers ongoing support and maintenance services. |
| Additional work | Quoted separately and approved before commencement | May be billed outside the original scope. |
Clients are encouraged to review invoices carefully and raise any concerns promptly so that billing issues can be resolved efficiently.
8. Service Level Commitments
We aim to deliver Services with professionalism, responsiveness, and dependable support. The exact level of service availability and support may depend on the selected package.
8.1. Uptime Guarantee
8.1.1. Uptime Definition
Uptime refers to the time during which the relevant service or platform is available for normal use, excluding scheduled maintenance and unavoidable outages.
8.1.2. Service Credits for Downtime
Where a service agreement provides service credits for downtime, such credits are applied in accordance with the agreed terms and subject to the conditions of that agreement.
8.2. Support and Maintenance
Support and maintenance services may include issue resolution, advice, updates, and configuration assistance, depending on the agreed scope and level of support.
8.3. Service Credits
Service credits, where offered, are intended as a remedy for repeated or prolonged service failures and do not constitute a waiver of other rights under the agreement.
9. Cancellation, Suspension, and Termination
Either party may be entitled to terminate or suspend services in circumstances provided for by the agreement, applicable law, or serious breaches of these Terms.
9.1. User-Initiated Cancellation
Users may request cancellation in accordance with the terms of their project or service agreement. Any cancellation should be made in writing and may be subject to notice periods or outstanding fees.
9.2. Suspension of Services
We may suspend Services where there is a security risk, non-payment, legal issue, suspected abuse, or a material breach of the agreement.
9.3. Termination by Ingeri Tech Ltd
Ingeri Tech Ltd may terminate the relationship if the user repeatedly breaches these Terms, fails to cooperate, or engages in conduct that jeopardizes service delivery or legal compliance.
10. Data Ownership and Confidentiality
We handle customer and operational data with care and confidentiality. The treatment of such data is also described in our Privacy Policy and any specific data processing agreement.
10.1. Data Ownership
Client data and materials supplied by the client remain the property of the client, unless otherwise agreed in writing. We may retain backups or copies as necessary for service delivery and compliance.
10.2. Confidentiality Obligations
Both parties shall protect confidential information from unauthorized disclosure and use it solely for the purpose of performing under the agreement.
10.3. Data Breach Notification
We will notify affected parties of any confirmed or reasonably suspected breach where required by law or where the incident creates a material risk to confidentiality or data protection.
| Data Type | Ownership | Handling Note |
|---|---|---|
| Client documents | Client | Used only for project delivery and agreed support. |
| Ingeri-developed assets | Ingeri Tech Ltd | Retained as part of the agreed deliverables or intellectual property rights. |
| Project metadata | Shared | May be retained for service administration, reporting, and support. |
Confidentiality expectations apply to both formal documents and informal communications shared during service delivery.
11. Limitation of Liability
To the maximum extent permitted by law, Ingeri Tech Ltd shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services, including loss of business, loss of revenue, or reputational harm.
11.1. Exclusion of Certain Damages
Certain damages, including loss of data, downtime-related losses, and third-party losses, are excluded unless expressly covered by a written agreement.
11.2. Maximum Liability
Except where prohibited by law, our aggregate liability shall not exceed the fees paid for the specific Service giving rise to the claim.
11.3. Indirect and Consequential Damages
We are not liable for losses that could not reasonably have been foreseen at the time the agreement was entered into.
12. Disclaimer of Warranties
The Services are provided on an as-is basis and we do not guarantee that they will be error-free, uninterrupted, or suitable for every user requirement.
12.1. No Warranty
We make no warranty, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.
12.2. As-Is Basis
Where services are delivered without a separate warranty arrangement, they should be viewed as general professional services rather than guaranteed outcomes.
12.3. Third-Party Content
We do not guarantee the availability, accuracy, or suitability of any third-party content, integrations, or services used in connection with our platform.
13. Indemnification
You agree to indemnify and hold harmless Ingeri Tech Ltd from claims, losses, damages, and costs arising from your use of the Services, infringement of third-party rights, or breach of these Terms.
13.1. User Indemnity
This indemnity covers claims resulting from unlawful content, unauthorized access, or misuse of the platform by the user.
13.2. Indemnification Process
If a claim is brought against us in connection with your conduct, we may require you to participate in the defense and settlement process.
13.3. Limitations on Indemnity
Our right to seek indemnification is limited by the nature of the claim and any applicable legal restrictions.
14. Third-Party Links and Integrations
Our website may include links to third-party websites, tools, or services. We do not control and are not responsible for their content, policies, or practices.
14.1. Third-Party Links
Links are provided for convenience only and do not imply endorsement or sponsorship by Ingeri Tech Ltd.
14.2. Third-Party Integrations
Any third-party integration used in connection with our Services is subject to separate terms and may change without notice.
14.3. No Endorsement
The inclusion of a third-party link or service does not constitute an endorsement of its products, services, or policies.
15. Force Majeure
We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, internet outages, labor disruptions, acts of government, or cyber incidents.
15.1. Definition of Force Majeure
Force majeure events include circumstances that materially prevent or delay performance despite reasonable efforts to continue operations.
15.2. Notification of Force Majeure
Where possible, we will notify users promptly when a force majeure event affects planned deliverables, support services, or project timelines.
15.3. Suspension of Obligations
Our obligations may be suspended during the event and resumed once the disruption has ended, unless the event continues for an unreasonable period.
16. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of Rwanda, unless a different jurisdiction is required by applicable law or a separate agreement.
16.1. Governing Law
Any dispute arising out of or relating to these Terms will be interpreted in accordance with applicable Rwandan law, subject to mandatory consumer protections where applicable.
16.2. Dispute Resolution Process
The parties agree to attempt to resolve disputes amicably through discussion and negotiation before initiating formal legal proceedings.
16.3. Arbitration and Mediation
Where mediation or arbitration is required by the applicable agreement or law, the parties will engage in good-faith resolution through the agreed forum or process.
| Step | Action | Expected Outcome |
|---|---|---|
| 1 | Raise the issue in writing | Creates a clear record of the concern. |
| 2 | Attempt direct discussion or mediation | Encourages faster resolution without formal proceedings. |
| 3 | Proceed to arbitration or court if needed | Provides a formal route for enforcement or remedy. |
Prompt communication during a dispute often reduces delays, costs, and misunderstandings for both parties.
17. Modifications to These Terms
We may revise these Terms from time to time to reflect changes in our Services, operating practices, or legal requirements.
17.1. Right to Modify
Any modification is effective from the date published on the website or the date otherwise communicated to the user.
17.2. Notification of Changes
We may notify users through the website, email, or dashboard alerts where appropriate.
17.3. Continued Use as Acceptance
Continued use of the Services after a change becomes effective constitutes acceptance of the revised Terms and Conditions.
18. Severability
If any clause of these Terms is found to be unenforceable, the remaining clauses shall remain in effect to the fullest extent permitted by law.
18.1. Severability Clause
The invalidity of one provision shall not affect the validity of the rest of the agreement.
18.2. Effect of Invalid Provisions
Where a provision is invalid, the parties intend that it be replaced with a valid provision that most closely reflects the original commercial intent.
18.3. Reformation of Terms
The revised wording shall be interpreted in a manner that preserves the overall purpose and enforceability of the agreement.
19. Entire Agreement
These Terms and any referenced schedules, invoices, or service agreements constitute the entire agreement between the parties regarding the Services.
19.1. Entire Agreement Clause
They supersede any prior communications, proposals, or understandings, whether oral or written, relating to the same subject matter.
19.2. No Other Agreements
No other terms or conditions will be binding unless expressly accepted in writing by both parties.
19.3. Amendments in Writing
Any amendment to these Terms must be documented in writing and signed or accepted electronically by authorized representatives.
20. Contact Information
If you have questions about these Terms and Conditions, want to report a concern, or need support, please contact Ingeri Tech Ltd through the channels provided on our website.
20.1. General Contact Information
We encourage users to contact us with any questions related to service delivery, legal concerns, billing, or account support.
20.2. Technical Support Contact
- Use the contact form on our website for general inquiries.
- Request technical support through the support channel assigned to your service package.
- For urgent matters involving security or service interruption, contact us immediately through the available support channels.